Engineering Tools Technical Support Analyst (Hybrid)
Company: Disability Solutions
Location: Cedar Rapids
Posted on: November 3, 2024
Job Description:
Job Description BAE Systems has a job opening for an Engineering
Tools Technical Support Analyst. As a key member of the Engineering
Tools team, the support analyst is responsible for the day-to-day
support of the Software Engineering application environments across
BAE Systems. The vast majority of tools are commercial (COTS) or
open source. General support activities include developing and
executing installation procedures, application testing,
troubleshooting, responding to service desk break/fix tickets and
service requests, how-to questions and documenting changes to the
production environment in accordance with internal and DFARS
policies and procedures.The candidate should be customer service
oriented, attentive to detail, able to prioritize and managed
multiple tasks, self-motivated and work well in teams. Flexibility
in approach to finding solutions, the ability to understand and act
on the customer needs and priorities, and learn new technologies
quickly are some of the qualities a successful candidate will have.
You will also need to be willing to respond to occasional off-hours
outages and take part in subsequent service restoration efforts.
Required skills include a strong knowledge and working experience
of Software Engineering Tool environments. Examples include
Atlassian suite (JIRA, Bitbucket, Confluence), Subversion, Gitlab,
Collaborator. Duties include the following:
Plan, execute, deploy, and support of
Software Engineering Tools.Administration and operational support
of multiple Software Engineering application environments across
BAE Systems. Troubleshoot performance, availability and overall
health of tool environments.Assist in planning and upgrading of
applications using Windows and Linux servers and client
environments.Create and maintain documentation for engineering
application client and server installations and upgrades.Support
users in a timely manner using ServiceNow Help Desk ticketing
system.Interested candidates should have good communication and
organizational skills, as well as the ability to rapidly learn new
tools. Candidate should exhibit sound judgement, initiative and
self-motivation, and be able to complete tasks with minimal
supervision.Attention to detail, solid communication and teamwork
skills will be required to work effectively.Close collaboration
with peers, Engineering and Engineering Tools personnel is
essential.The ability to manage time effectively while dealing with
a variety of issues in a dynamic environment will be key to the
success of this individual.#IJSRequired Education, Experience, &
Skills
Bachelor's Degree (Engineering
discipline or Information Systems) and 0-2 years' work experience
Proficient in Red Hat Linux.Ability to proficiently document
technical solutions in a clear and comprehensible manner.Ability to
create and understand Scripting languages for automation purposes.
Examples include (bash, batch, PowerShell, python, groovy).Ability
to multi-task and reprioritize work, as required, to meet dynamic
customer service environment.Ability to communicate effectively
with customers, team members, and management.Ability to work well
in a team environment, in either a lead or participant role.General
understanding of Engineering disciplines and tools.Must be able to
obtain Secret Clearance *** Must be US Citizen. ***Preferred
Education, Experience, & Skills
Working experience administering
server/client application environments. Examples include Atlassian
Suite (JIRA, Bitbucket, Confluence), Gitlab or Coverity.CompTIA
Security + certification (or ability to obtain).Typical Education
and Experience
Bachelor's Degree and 2 years' work
experiencePay InformationFull-Time Salary Range: $56200 -
$95500Please note: This range is based on our market pay
structures. However, individual salaries are determined by a
variety of factors including, but not limited to: business
considerations, local market conditions, and internal equity, as
well as candidate qualifications, such as skills, education, and
experience. Employee Benefits: At BAE Systems, we support our
employees in all aspects of their life, including their health and
financial well-being. Regular employees scheduled to work 20+ hours
per week are offered: health, dental, and vision insurance; health
savings accounts; a 401(k) savings plan; disability coverage; and
life and accident insurance. We also have an employee assistance
program, a legal plan, and other perks including discounts on
things like home, auto, and pet insurance. Our leave programs
include paid time off, paid holidays, as well as other types of
leave, including paid parental, military, bereavement, and any
applicable federal and state sick leave. Employees may participate
in the company recognition program to receive monetary or
non-monetary recognition awards. Other incentives may be available
based on position level and/or job specifics.About BAE Systems,
Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an
international defense, aerospace and security company which
delivers a full range of products and services for air, land and
naval forces, as well as advanced electronics, security,
information technology solutions and customer support services.
Improving the future and protecting lives is an ambitious mission,
but it's what we do at BAE Systems. Working here means using your
passion and ingenuity where it counts - defending national security
with breakthrough technology, superior products, and intelligence
solutions. As you develop the latest technology and defend national
security, you will continually hone your skills on a team-making a
big impact on a global scale. At BAE Systems, you'll find a
rewarding career that truly makes a difference.Our Commitment to
Diversity, Equity, and Inclusion:At BAE Systems, we work hard every
day to nurture an inclusive culture where employees are valued and
feel like they belong. We are conscious of the need for all
employees to see themselves reflected at every level of the company
and know that in order to unlock the full potential of our
workforce, everyone must feel confident being their best, most
sincere self and be equipped to thrive. We provide impactful
professional development experiences to our employees and invest in
social impact partnerships to uplift communities and drive
purposeful change. Here you will find significant opportunities to
do meaningful work in an environment intentionally designed to be
one where you will learn, grow and belong.
Keywords: Disability Solutions, Iowa City , Engineering Tools Technical Support Analyst (Hybrid), Engineering , Cedar Rapids, Iowa
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