Engineering Tools Technical Support Analyst (Hybrid) Atlassian Suite
Company: Disability Solutions
Location: Cedar Rapids
Posted on: November 3, 2024
Job Description:
Job Description BAE Systems has a job opening for an Engineering
Tools Technical Support Analyst. As a key member of the Engineering
Tools team, the support analyst is responsible for the day-to-day
support of the Software Engineering application environments across
BAE Systems. The vast majority of tools are commercial (COTS) or
open source. General support activities include developing and
executing installation procedures, application testing,
troubleshooting, responding to service desk break/fix tickets and
service requests, how-to questions and documenting changes to the
production environment in accordance with internal and DFARS
policies and procedures.The candidate should be customer service
oriented, attentive to detail, able to prioritize and managed
multiple tasks, self-motivated and work well in teams. Flexibility
in approach to finding solutions, the ability to understand and act
on the customer needs and priorities, and learn new technologies
quickly are some of the qualities a successful candidate will have.
You will also need to be willing to respond to occasional off-hours
outages and take part in subsequent service restoration efforts.
Required skills include a strong knowledge and working experience
of Software Engineering Tool environments. Examples include
Atlassian suite (JIRA, Bitbucket, Confluence), Subversion, Gitlab,
Collaborator. Duties include the following:
Plan, execute, deploy, and support of
Software Engineering Tools.Administration and operational support
of multiple Software Engineering application environments across
BAE Systems. Troubleshoot performance, availability and overall
health of tool environments.Assist in planning and upgrading of
applications using Windows and Linux servers and client
environments.Create and maintain documentation for engineering
application client and server installations and upgrades.Support
users in a timely manner using ServiceNow Help Desk ticketing
system.Interested candidates should have good communication and
organizational skills, as well as the ability to rapidly learn new
tools. Candidate should exhibit sound judgement, initiative and
self-motivation, and be able to complete tasks with minimal
supervision.Attention to detail, solid communication and teamwork
skills will be required to work effectively.Close collaboration
with peers, Engineering and Engineering Tools personnel is
essential.The ability to manage time effectively while dealing with
a variety of issues in a dynamic environment will be key to the
success of this individual.#IJSRequired Education, Experience, &
Skills
Bachelor's Degree and 2 years work
experience or equivalent experienceProficient in Red Hat
Linux.Ability to create and understand Scripting languages for
automation purposes. Examples include (bash, batch, PowerShell,
python, groovy).2+ years experience using or 1+ year Administrating
Software Development Lifecycle Applications (SDLC).Detail
orientated.Ability to proficiently document technical solutions in
a clear and comprehensible manner.Ability to multi-task and
reprioritize work, as required, to meet dynamic customer service
environment.Ability to communicate effectively with customers, team
members, and management.Ability to work well in a team environment,
in either a lead or participant role.General understanding of
Engineering disciplines and tools.Must be able to obtain a Secret
Clearance *** Must be US Citizen. ***Preferred Education,
Experience, & Skills
Working experience administering
Atlassian Suite (Jira, Bitbucket, Confluence, Bamboo), Gitlab,
Coverity, Collaborator.Experience supporting DevOps
environments.CompTIA Security + certification (or ability to
obtain).Typical Education and Experience
Bachelor's Degree (Engineering
discipline or Information Systems) and 2 years work experience Pay
InformationFull-Time Salary Range: $68700 - $116800Please note:
This range is based on our market pay structures. However,
individual salaries are determined by a variety of factors
including, but not limited to: business considerations, local
market conditions, and internal equity, as well as candidate
qualifications, such as skills, education, and experience. Employee
Benefits: At BAE Systems, we support our employees in all aspects
of their life, including their health and financial well-being.
Regular employees scheduled to work 20+ hours per week are offered:
health, dental, and vision insurance; health savings accounts; a
401(k) savings plan; disability coverage; and life and accident
insurance. We also have an employee assistance program, a legal
plan, and other perks including discounts on things like home,
auto, and pet insurance. Our leave programs include paid time off,
paid holidays, as well as other types of leave, including paid
parental, military, bereavement, and any applicable federal and
state sick leave. Employees may participate in the company
recognition program to receive monetary or non-monetary recognition
awards. Other incentives may be available based on position level
and/or job specifics.About BAE Systems, Inc.BAE Systems, Inc. is
the U.S. subsidiary of BAE Systems plc, an international defense,
aerospace and security company which delivers a full range of
products and services for air, land and naval forces, as well as
advanced electronics, security, information technology solutions
and customer support services. Improving the future and protecting
lives is an ambitious mission, but it's what we do at BAE Systems.
Working here means using your passion and ingenuity where it counts
- defending national security with breakthrough technology,
superior products, and intelligence solutions. As you develop the
latest technology and defend national security, you will
continually hone your skills on a team-making a big impact on a
global scale. At BAE Systems, you'll find a rewarding career that
truly makes a difference.Our Commitment to Diversity, Equity, and
Inclusion:At BAE Systems, we work hard every day to nurture an
inclusive culture where employees are valued and feel like they
belong. We are conscious of the need for all employees to see
themselves reflected at every level of the company and know that in
order to unlock the full potential of our workforce, everyone must
feel confident being their best, most sincere self and be equipped
to thrive. We provide impactful professional development
experiences to our employees and invest in social impact
partnerships to uplift communities and drive purposeful change.
Here you will find significant opportunities to do meaningful work
in an environment intentionally designed to be one where you will
learn, grow and belong.
Keywords: Disability Solutions, Iowa City , Engineering Tools Technical Support Analyst (Hybrid) Atlassian Suite, IT / Software / Systems , Cedar Rapids, Iowa
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