Bilingual Call Center Representative
Company: VirtualVocations
Location: Cedar Rapids
Posted on: November 7, 2024
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Job Description:
A company is looking for a Bilingual Call Center Representative
to assist members with healthcare needs.
Key Responsibilities
Address incoming inquiries from members via phone, digital, or
written communication
Record details of inquiries, escalate unresolved issues, and
maintain performance metrics
Provide comprehensive service for various issues, including
ordering medical equipment and handling grievances
Required Qualifications and Training
Must reside in Puerto Rico
Bilingual in Spanish and English, fluent in reading, writing, and
speaking
Minimum two years of customer service experience required
Proficiency with Microsoft Office applications, especially Outlook
and Teams
Must complete training scheduled from January 6, 2025, with perfect
attendance during the initial 120 days
Keywords: VirtualVocations, Iowa City , Bilingual Call Center Representative, Other , Cedar Rapids, Iowa
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