Customer Advocate
Company: VirtualVocations
Location: Cedar Rapids
Posted on: November 7, 2024
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Job Description:
A company is looking for a Customer Advocate - Time.
Key Responsibilities
Support customer interactions and troubleshoot urgent issues within
the Perform application
Educate customers on procedures to enable self-sufficient system
usage
Document and manage cases, ensuring timely responses and adherence
to defined processes
Required Qualifications
Bachelor's degree preferred or 4 years of equitable business
experience required
1-2 years of customer support experience via phone
1-2 years of multi-channel customer service experience
Familiarity with HCM software and troubleshooting software
configurations
Prior experience in a customer-facing role with HCM or Paycor is a
plus
Keywords: VirtualVocations, Iowa City , Customer Advocate, Other , Cedar Rapids, Iowa
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